Refund policy

Returns

We have a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Once your return is approved and you receive your return shipping label, your package must be handed to the carrier and receive its first carrier acceptance scan within 7 days of receiving the return label. Returns that are not shipped within this 7-day period may no longer be eligible for a refund.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For sets and bundles, the complete set or bundle must be returned. Individual items purchased as part of a set or bundle cannot be returned separately.

To start a return, contact us at info@mysekkin.com.

If your return is accepted, we’ll send you instructions on how and where to send your package, along with a return shipping label.

For eligible U.S. orders, we provide one complimentary prepaid return shipping label.

For international orders, a USD $30 return shipping fee applies and will be deducted from your refund.

Original shipping charges are non-refundable, except where reimbursement is required by applicable law.

Any duties, taxes, customs charges, or other import fees paid in connection with an international order are non-refundable by SEKKIN. Depending on your country, you may be able to apply directly to your local customs or tax authority for reimbursement.

Please package all returned items securely and retain your carrier receipt and tracking information until your return has been processed.

Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Returned items that do not meet the eligibility requirements above—including items that have been used, damaged after delivery, returned incomplete, or returned without the required original packaging—may not be eligible for a full refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days, less any applicable return shipping fees.

Original shipping charges, duties, taxes, customs charges, and other import fees are non-refundable by SEKKIN, except where reimbursement is required by applicable law.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@mysekkin.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped into the European Union, you have a statutory right to withdraw from an eligible online purchase within 14 days of receiving the goods, for any reason and without providing a justification.

SEKKIN separately offers a 30-day return period as described in the Returns section above. Nothing in our voluntary return policy limits or replaces your statutory rights under applicable EU consumer law.

How to Exercise Your Right of Withdrawal

You may exercise your right of withdrawal through the electronic withdrawal function available through your online account/order interface:

https://shopify.com/62294393000/account

You may also contact us at info@mysekkin.com.

Your withdrawal is timely as long as you notify us of your decision to withdraw before the applicable 14-day withdrawal period expires.

Returning Items After Withdrawal

Once you have notified us of your decision to withdraw, you must send the goods back within 14 days.

Unless we have agreed otherwise, or the goods were defective, incorrect, or otherwise subject to rights that require us to bear the cost, you are responsible for the direct cost of returning the goods.

You may inspect and handle the products only to the extent necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose, to the extent permitted by applicable law.

EU Refunds

When you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you as required by applicable EU law, including the cost of our least expensive standard outbound delivery option.

If you selected a delivery method that was more expensive than our least expensive standard delivery option, the additional delivery cost is not refundable.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, as permitted by applicable law.

Refunds will be issued to your original payment method unless otherwise agreed.

Exceptions

The statutory right of withdrawal does not apply where an exception under applicable consumer law applies, including certain custom or personalized products and other categories excluded by law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.